# Support.com, Inc.

Canonical: https://olympus.new-odyssey.com/data/sec-company/support-com-inc-1104855

Support.com, Inc. (CIK 0001104855, EIN 94-3282005) reported revenue of $43.86 million ($43,864,000) for FY2020 (2020-01-01 to 2020-12-31) and net income of $446,000 for FY2020 (2020-01-01 to 2020-12-31), as filed in its 10-K/A filed 2021-07-16 (accession 0001654954-21-008012).

Figures are as filed with the SEC in XBRL, in whole US dollars unless stated, for the company's own fiscal years (fiscal year ends December 31).

Notes:

- Values are as filed by the company in its 10-K and 10-Q XBRL data. When a later filing restates a value, the latest filed value is shown and the first reported value is noted.

## Identifiers

As published in the company's EDGAR submissions record.

| Identifier | Value |
| --- | --- |
| CIK | [0001104855](https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001104855) |
| EIN | 94-3282005 |
| SIC industry code | 7374 Services-Computer Processing & Data Preparation |
| State or country of incorporation | DE |
| Fiscal year end | December 31 |
| Filer category | Non-accelerated filer\<br\>Smaller reporting company |
| Entity type | operating |
| Olympus entity ID | org\_5jnke4fxz3v8d1vad6mpt32qkq |

- The EIN is the one the filer gave to EDGAR. The SEC does not verify it; Olympus checks only that it has nine digits and a prefix the IRS assigns.

## Latest annual financial metrics

The latest annual value of each standardised metric, with the filing it was taken from.

| Metric | Value | Fiscal period | Period | Form | Filed | Accession number | XBRL concept |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Revenue | $43,864,000 | FY2020 | 2020-01-01 to 2020-12-31 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) | Revenues |
| Net income | $446,000 | FY2020 | 2020-01-01 to 2020-12-31 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) | NetIncomeLoss |
| Total assets | $39,266,000 | FY2020 | as of 2020-12-31 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) | Assets |
| Total liabilities | $4,830,000 | FY2020 | as of 2020-12-31 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) | Liabilities |
| Stockholders' equity | $34,436,000 | FY2020 | as of 2020-12-31 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) | StockholdersEquity |
| Operating cash flow | $4,268,000 | FY2020 | 2020-01-01 to 2020-12-31 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) | NetCashProvidedByUsedInOperatingActivities |
| Diluted earnings per share | $0.02 per share | FY2020 | 2020-01-01 to 2020-12-31 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) | EarningsPerShareDiluted |
| Shares outstanding | 24,229,460 shares | FY2020 | as of 2021-07-12 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) | EntityCommonStockSharesOutstanding |

- Shares outstanding for FY2020 was restated: first reported as 19,656,591 shares (accession 0001654954-21-003471, filed 2021-03-30).
- Accession numbers link to the filing's index on SEC EDGAR.

## Revenue and net income history

Every annual revenue and net income value served for fiscal years 2011-2020, newest first, each with its filing.

| Metric | Fiscal period | Period | Value | Form | Filed | Accession number |
| --- | --- | --- | --- | --- | --- | --- |
| Revenue | FY2020 | 2020-01-01 to 2020-12-31 | $43,864,000 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) |
| Revenue | FY2019 | 2019-01-01 to 2019-12-31 | $63,333,000 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) |
| Revenue | FY2018 | 2018-01-01 to 2018-12-31 | $69,549,000 | 10-K | 2020-03-18 | [0001654954-20-002835](https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/0001654954-20-002835-index.htm) |
| Revenue | FY2017 | 2017-01-01 to 2017-12-31 | $60,121,000 | 10-K | 2019-03-08 | [0001654954-19-002486](https://www.sec.gov/Archives/edgar/data/1104855/000165495419002486/0001654954-19-002486-index.htm) |
| Revenue | FY2016 | 2016-01-01 to 2016-12-31 | $61,660,000 | 10-K | 2018-03-22 | [0001140361-18-014667](https://www.sec.gov/Archives/edgar/data/1104855/000114036118014667/0001140361-18-014667-index.htm) |
| Revenue | FY2015 | 2015-01-01 to 2015-12-31 | $77,333,000 | 10-K | 2017-03-07 | [0001140361-17-010778](https://www.sec.gov/Archives/edgar/data/1104855/000114036117010778/0001140361-17-010778-index.htm) |
| Revenue | FY2014 | 2014-01-01 to 2014-12-31 | $82,991,000 | 10-K | 2017-03-07 | [0001140361-17-010778](https://www.sec.gov/Archives/edgar/data/1104855/000114036117010778/0001140361-17-010778-index.htm) |
| Revenue | FY2013 | 2013-01-01 to 2013-12-31 | $88,163,000 | 10-K | 2016-03-07 | [0001567619-16-001957](https://www.sec.gov/Archives/edgar/data/1104855/000156761916001957/0001567619-16-001957-index.htm) |
| Revenue | FY2012 | 2012-01-01 to 2012-12-31 | $71,954,000 | 10-K | 2015-03-06 | [0001140361-15-010752](https://www.sec.gov/Archives/edgar/data/1104855/000114036115010752/0001140361-15-010752-index.htm) |
| Revenue | FY2011 | 2011-01-01 to 2011-12-31 | $53,839,000 | 10-K | 2014-03-07 | [0001140361-14-011667](https://www.sec.gov/Archives/edgar/data/1104855/000114036114011667/0001140361-14-011667-index.htm) |
| Net income | FY2020 | 2020-01-01 to 2020-12-31 | $446,000 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) |
| Net income | FY2019 | 2019-01-01 to 2019-12-31 | $3,846,000 | 10-K/A | 2021-07-16 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) |
| Net income | FY2018 | 2018-01-01 to 2018-12-31 | -$9,100,000 | 10-K | 2020-03-18 | [0001654954-20-002835](https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/0001654954-20-002835-index.htm) |
| Net income | FY2017 | 2017-01-01 to 2017-12-31 | -$1,526,000 | 10-K | 2020-03-18 | [0001654954-20-002835](https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/0001654954-20-002835-index.htm) |
| Net income | FY2016 | 2016-01-01 to 2016-12-31 | -$15,956,000 | 10-K | 2018-03-22 | [0001140361-18-014667](https://www.sec.gov/Archives/edgar/data/1104855/000114036118014667/0001140361-18-014667-index.htm) |
| Net income | FY2015 | 2015-01-01 to 2015-12-31 | -$27,041,000 | 10-K | 2017-03-07 | [0001140361-17-010778](https://www.sec.gov/Archives/edgar/data/1104855/000114036117010778/0001140361-17-010778-index.htm) |
| Net income | FY2014 | 2014-01-01 to 2014-12-31 | -$3,483,000 | 10-K | 2017-03-07 | [0001140361-17-010778](https://www.sec.gov/Archives/edgar/data/1104855/000114036117010778/0001140361-17-010778-index.htm) |
| Net income | FY2013 | 2013-01-01 to 2013-12-31 | $10,383,000 | 10-K | 2016-03-07 | [0001567619-16-001957](https://www.sec.gov/Archives/edgar/data/1104855/000156761916001957/0001567619-16-001957-index.htm) |
| Net income | FY2012 | 2012-01-01 to 2012-12-31 | -$5,424,000 | 10-K | 2015-03-06 | [0001140361-15-010752](https://www.sec.gov/Archives/edgar/data/1104855/000114036115010752/0001140361-15-010752-index.htm) |
| Net income | FY2011 | 2011-01-01 to 2011-12-31 | -$18,640,000 | 10-K | 2014-03-07 | [0001140361-14-011667](https://www.sec.gov/Archives/edgar/data/1104855/000114036114011667/0001140361-14-011667-index.htm) |

## Recent 10-K and 10-Q filings

The 12 most recent 10-K, 10-Q and amendment filings in EDGAR, newest first.

| Form | Filed | Period of report | Accession number | Document |
| --- | --- | --- | --- | --- |
| 10-Q | 2021-08-13 | 2021-06-30 | [0001654954-21-008923](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008923/0001654954-21-008923-index.htm) | [sprt\_10q.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008923/sprt_10q.htm) |
| 10-K/A | 2021-08-05 | 2020-12-31 | [0001654954-21-008562](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008562/0001654954-21-008562-index.htm) | [sprt\_10ka.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008562/sprt_10ka.htm) |
| 10-K/A | 2021-07-16 | 2020-12-31 | [0001654954-21-008012](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/0001654954-21-008012-index.htm) | [sprt\_10ka.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008012/sprt_10ka.htm) |
| 10-Q | 2021-05-13 | 2021-03-31 | [0001654954-21-005563](https://www.sec.gov/Archives/edgar/data/1104855/000165495421005563/0001654954-21-005563-index.htm) | [sprt\_10q.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495421005563/sprt_10q.htm) |
| 10-K/A | 2021-04-30 | 2020-12-31 | [0001654954-21-004915](https://www.sec.gov/Archives/edgar/data/1104855/000165495421004915/0001654954-21-004915-index.htm) | [sprt\_10ka.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495421004915/sprt_10ka.htm) |
| 10-K | 2021-03-30 | 2020-12-31 | [0001654954-21-003471](https://www.sec.gov/Archives/edgar/data/1104855/000165495421003471/0001654954-21-003471-index.htm) | [sprt\_10k.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495421003471/sprt_10k.htm) |
| 10-Q | 2020-11-05 | 2020-09-30 | [0001654954-20-011904](https://www.sec.gov/Archives/edgar/data/1104855/000165495420011904/0001654954-20-011904-index.htm) | [sprt\_10q.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495420011904/sprt_10q.htm) |
| 10-Q | 2020-08-07 | 2020-06-30 | [0001654954-20-008616](https://www.sec.gov/Archives/edgar/data/1104855/000165495420008616/0001654954-20-008616-index.htm) | [sprt\_10q.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495420008616/sprt_10q.htm) |
| 10-Q | 2020-05-13 | 2020-03-31 | [0001654954-20-005261](https://www.sec.gov/Archives/edgar/data/1104855/000165495420005261/0001654954-20-005261-index.htm) | [sprt\_10q.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495420005261/sprt_10q.htm) |
| 10-K | 2020-03-18 | 2019-12-31 | [0001654954-20-002835](https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/0001654954-20-002835-index.htm) | [sprt\_10k.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495420002835/sprt_10k.htm) |
| 10-Q | 2019-11-08 | 2019-09-30 | [0001654954-19-012562](https://www.sec.gov/Archives/edgar/data/1104855/000165495419012562/0001654954-19-012562-index.htm) | [sprt\_10q.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495419012562/sprt_10q.htm) |
| 10-Q | 2019-08-14 | 2019-06-30 | [0001654954-19-009587](https://www.sec.gov/Archives/edgar/data/1104855/000165495419009587/0001654954-19-009587-index.htm) | [sprt\_10q.htm](https://www.sec.gov/Archives/edgar/data/1104855/000165495419009587/sprt_10q.htm) |

## Identifier registry

The company's identifiers in the Olympus identifier registry, each with how it was linked and its source.

| Scheme | Value | How linked | Source | Published |
| --- | --- | --- | --- | --- |
| SEC Central Index Key (CIK) · OLY-US-SEC-CIK | 0001104855 | published by the source | [data.sec.gov/submissions/CIK0001104855.json](https://data.sec.gov/submissions/CIK0001104855.json) | 2026-10-21 |
| Employer Identification Number (EIN) · US-EIN | 94-3282005 | published by the source | [data.sec.gov/submissions/CIK0001104855.json](https://data.sec.gov/submissions/CIK0001104855.json) | 2026-10-21 |

## Former names

| Name | From | To |
| --- | --- | --- |
| SUPPORTSOFT INC | 2002-04-10 | 2009-05-27 |
| SUPPORT COM INC | 2000-04-26 | 2002-02-14 |

## Sources

- EDGAR submissions (nightly bulk archive) (company profile and filings) (U.S. Securities and Exchange Commission), EDGAR snapshot sha256:f7d2a4f18cb91aae, source date 2026-10-20: https://data.sec.gov/submissions/CIK0001104855.json
- EDGAR XBRL company facts (nightly bulk archive) (financial metrics) (U.S. Securities and Exchange Commission), EDGAR snapshot sha256:01e4045aa34d7224, source date 2026-10-20: https://data.sec.gov/api/xbrl/companyfacts/CIK0001104855.json
- Published by Olympus: Oct 21, 2026 (2026-10-21T00:18:16.411Z)
- Source data: U.S. Securities and Exchange Commission (EDGAR). Values are as filed by the registrant; Olympus does not audit or adjust them.
- Olympus is not affiliated with or endorsed by the U.S. Securities and Exchange Commission.

## Get this data from the API

```sh
curl -s "https://api.olympus.new-odyssey.com/v1/sec/companies/0001104855" -H "X-API-Key: $OLYMPUS_API_KEY"
curl -s "https://api.olympus.new-odyssey.com/v1/sec/companies/0001104855/financials" -H "X-API-Key: $OLYMPUS_API_KEY"
curl -s "https://api.olympus.new-odyssey.com/v1/sec/companies/0001104855/filings?limit=12" -H "X-API-Key: $OLYMPUS_API_KEY"
```

MCP tool: `get_sec_company_financials {"cik":"1104855"}`

API reference: https://olympus.new-odyssey.com/docs/sec

## On SEC EDGAR

- [Company filings on SEC EDGAR](https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001104855)
- [Latest 10-K/A on SEC EDGAR](https://www.sec.gov/Archives/edgar/data/1104855/000165495421008562/0001654954-21-008562-index.htm) - filed 2021-08-05, accession 0001654954-21-008562

## About this data

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- [API reference](https://olympus.new-odyssey.com/docs/sec)
- [Methodology: SEC filings and financial data](https://olympus.new-odyssey.com/methodology/sec)
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